01
Agreement and operator
These terms form a legally binding agreement between you and Owen Media Systems Ltd, a company incorporated in England and Wales with company number 16779565, whose registered office is at Skyview House, 10 St Neots Road, Sandy, Bedfordshire, United Kingdom, SG19 1LB (“Owen Creative”, “we”, “us” or “our”).
A consumer is an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession. A business user is any user who is not a consumer, including a company, partnership or an individual using the service wholly or mainly for professional creator, coaching or other business purposes. We will treat you as a consumer where the law requires that result.
You enter this agreement when you first create or access an Owen Creative account after being shown these terms and indicating agreement, including by continuing with Google on the sign-in page. Connecting YouTube or authorising an AI client does not create a separate contract; it is use of the service under this agreement. If you use the service for an organisation, you confirm that you have authority to bind it and “you” includes that organisation.
Order of documents
If there is any inconsistency, the following order controls to the extent of that inconsistency: first, a signed order form or coaching agreement between you and us, including any expressly stated lifetime access, fees, refunds, minimum term or liability terms; second, these Terms of service for operation of the hosted MCP product; and third, the Privacy Notice for personal-data transparency. The Privacy Notice does not reduce mandatory data-protection rights.
Silence in a signed agreement on an operational topic does not allow these terms to remove a benefit that agreement expressly grants. A later online terms update cannot reduce rights expressly granted in a signed agreement unless you agree in writing or the change is required by law.
02
Eligibility and accounts
You must be at least 18 years old, have legal capacity to enter a contract and be an invited or otherwise approved user. Access is personal to the account holder unless we approve organisational use in writing.
You must provide accurate account information, use your own Google sign-in and keep your Google, AI-client and device access secure. You must notify us promptly if you suspect unauthorised access. You must not transfer, sell, sublicense or share an account or allow another person to use your credentials.
03
The service
Owen Creative is a hosted, read-only YouTube coaching data service. It allows one authenticated user to connect one YouTube channel and authorise supported AI clients to request current data from official YouTube APIs. The service provides typed evidence, deterministic calculations, expert coaching playbooks and optional in-client visual presentation.
Owen Creative does not itself operate a generative AI model. Interpretation and conversational output are produced by the third-party AI client you choose. The service does not upload, publish, edit, comment on, alter the visibility of or delete YouTube content.
04
Access and licence
Subject to these terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable right to access and use the service for your own legitimate YouTube channel analysis and coaching. No source code, API credential, ownership right or other licence is granted except as expressly stated.
The service is private and may require an invitation, active coaching relationship or other approval. We may require you to reconnect providers or complete reasonable security steps before continuing. We will not require acceptance of a material terms change as a condition of continued access unless the change is required by law or a provider mandate; otherwise, section 19 governs when a material change binds you.
05
Google, YouTube and AI providers
Google sign-in and the separate YouTube authorisation are provided by Google. By using service features that access YouTube API Services, you also agree to be bound by the YouTube Terms of Service, the Google Privacy Policy and any other terms that apply to your Google or YouTube account.
Your chosen AI application is an independent third-party service. Its provider controls the model, interface, model output, account and its own processing of results. You are responsible for reviewing and complying with that provider’s terms and privacy notice. Owen Creative is not affiliated with, endorsed by or sponsored by Google, YouTube or Anthropic merely because the service interoperates with them.
Third-party services may change, restrict, suspend or discontinue APIs, scopes, metrics, client features or access without notice to us. We are not liable for those providers’ independent acts or omissions outside our reasonable control. We remain responsible for providing the parts of the service under our control with reasonable care and skill, including our integration code, security controls, consent flows and accurate presentation of data we successfully receive. If a provider change materially reduces core functionality for paid, lifetime or coaching-included access, sections 9 and 15 apply.
06
Your responsibilities
You agree that you will:
- connect only a YouTube channel that you own or are expressly authorised to administer and analyse;
- ensure that your use, instructions and disclosure of results comply with law, YouTube’s terms and any duties owed to clients, employees or third parties;
- review evidence and AI-generated recommendations before relying on or publishing them;
- keep private channel data confidential and avoid sharing it with people who are not authorised to receive it;
- maintain accurate account details and promptly disconnect a channel or client that should no longer have access; and
- cooperate with reasonable security, provider-compliance and misuse investigations.
07
Acceptable use
You must not, and must not help anyone else to:
- access another person’s account, channel, private data or client without authority;
- circumvent authentication, consent, rate limits, quotas, channel ownership checks or other technical controls;
- scrape, probe, scan, overload, disrupt or attempt unauthorised access to the service or its providers;
- reverse engineer, decompile or extract non-public source code, credentials or system instructions except to the limited extent the law makes that restriction unenforceable;
- use the service for surveillance, harassment, discrimination, unlawful profiling, deceptive practices or infringement of intellectual property, privacy or other rights;
- misrepresent Owen Creative output as data directly reported by YouTube where it is instead a calculation, hypothesis or AI-generated interpretation;
- resell, white-label, commercially exploit or provide the service to third parties without our written permission;
- introduce malicious code or use automated traffic outside normal supported AI-client operation; or
- use the service in breach of applicable law or provider terms.
08
Data, coaching and AI limitations
YouTube controls the data returned by its APIs. Metrics may be delayed, estimated, rounded, revised, withheld, privacy-suppressed or unavailable. Some YouTube Studio metrics, including certain impressions or click-through data, may not be exposed through the authorised runtime APIs. A missing value is not a measured zero.
Coaching playbooks and AI responses are informational and educational. They may identify observations, hypotheses and possible tests, but they cannot establish creative causation or guarantee channel growth, revenue, reach, subscriber gains or any other outcome. Past performance is not a promise of future results.
AI systems can misunderstand information or produce inaccurate, incomplete or unsuitable output. You remain responsible for checking material facts, exercising professional judgment and deciding whether any recommendation is appropriate. The service is not legal, financial, tax, medical or other regulated professional advice.
09
Availability, maintenance and changes
We aim to provide a dependable service but do not promise uninterrupted, error-free or permanent availability. Maintenance, security incidents, provider outages, quota limits, beta-client differences and changes to Google, YouTube, Supabase, Railway or AI clients may affect operation.
We may improve, replace, add or remove features where reasonably necessary for security, law, provider compliance, compatibility or product development. We will not remove statutory rights. For any user with paid, lifetime or coaching-included access, we will not substantially reduce the core service without either giving at least 30 days’ prior notice and a no-cost exit or proportionate remedy, or obtaining your express agreement.
The core service means hosted, read-only YouTube evidence retrieval for one connected channel through an authorised AI client, together with the coaching playbooks and MCP interfaces then generally offered. Temporary maintenance, security-incident response and unavoidable provider API withdrawals are not substantial reductions, but we will use reasonable care to mitigate and communicate their effect.
10
Fees and lifetime access
Access may be included in a signed coaching package or order form, granted without a separate platform fee during a private pilot, or charged separately where an order form says so. The current hosted product does not process platform subscriptions or in-product payments. A fee is due only where it is stated in a signed agreement or invoice.
Where a signed agreement or order form expressly grants “lifetime access” to the Owen Creative MCP, it means access for the natural lifetime of the named individual account holder or, if the signed agreement names a business, for as long as that business continues. It does not require the feature set to remain identical. If we permanently discontinue the Owen Creative YouTube MCP, the discontinuation remedy in section 15 applies, so the lifetime promise is not rendered meaningless.
Lifetime access remains subject to your material compliance, lawful application of these terms and provider or API availability outside our reasonable control. This definition does not reduce more favourable rights in a signed agreement.
You remain responsible for charges from your internet, Google, YouTube or AI-client provider. If platform fees become payable through the product, we will state the price, tax, billing period and cancellation route before charging you.
11
Intellectual property
Owen Creative and its licensors retain all rights in the service, software, designs, branding, MCP interfaces, playbooks, prompts, written guidance, compilations and documentation. Except for the limited access right in section 4, no rights are transferred to you.
You retain any rights you hold in your channel content and data. Google and YouTube retain rights in YouTube and API data as provided in their terms. We may process your authorised channel data only to operate the service as described in these terms and our Privacy Notice.
12
Feedback
If you voluntarily provide product feedback, suggestions or error reports, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that feedback without restriction or payment. This does not transfer ownership of your YouTube content or private channel data.
13
Confidentiality and privacy
Each party must use reasonable care to protect confidential information received from the other and use it only for the agreement. This obligation does not apply to information that is public through no breach, was already lawfully known, is received lawfully without restriction, is independently developed, or must be disclosed by law.
Our handling of personal information is described in the Privacy Notice. You authorise us to process your connected channel data and return it to the AI clients you expressly approve. You are responsible for ensuring that people with access to your AI-client account are authorised to view those results.
14
Suspension
We may suspend access where reasonably necessary to address a security risk, suspected unauthorised use, a material breach of these terms, a provider or legal requirement, or risk to the service or another person. Non-payment is a suspension ground only where a signed agreement or invoice makes a sum due for the service and it remains unpaid after any contractual cure period.
Where practicable and lawful, we will explain the reason and, for a remediable breach, give a reasonable opportunity to remedy it before or promptly after suspension. For consumers, we will exercise suspension rights fairly and proportionately. We will reinstate access promptly when the reason no longer applies. Suspension does not affect rights or liabilities that already arose.
15
Termination and its effects
You may stop using the service, revoke an AI client and disconnect YouTube at any time. To request closure of the product account, contact the representative who invited you or write to the address in section 1. Account closure and personal data requests are handled in accordance with the Privacy Notice, including the permanent provider-usage ledger.
We may terminate access for a material or repeated breach that remains unremedied after reasonable notice, or immediately for fraud, unlawful use, or an urgent security, provider or legal necessity.
We may permanently discontinue the service or your access class. Except for urgent security, legal or provider-required action, we will give at least 30 days’ notice. If you are a consumer or hold paid, lifetime or coaching-included access under a signed agreement, permanent discontinuation or termination without your material breach will not leave you without any remedy: we will provide the refund, credit, alternative access or other remedy required by that agreement or by law.
On termination, your licence ends and authenticated access stops. We will remove or retain information in accordance with the Privacy Notice and applicable provider requirements. Intellectual property, confidentiality, accrued payment obligations, liability, indemnity, legal claims and general terms continue where their nature requires. Termination does not affect rights that accrued beforehand.
16
Warranties and consumer rights
Services. We will provide the hosted service with reasonable care and skill.
Digital content. Digital content we supply, including MCP tool results we generate, playbooks and MCP App presentation we serve, will be of satisfactory quality, fit for any particular purpose we have agreed, and as described.
Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded or restricted, including under the Consumer Rights Act 2015 and, for business users, terms implied by law that cannot be excluded.
Subject to those mandatory rights, upstream providers control data completeness and AI-client model output. We do not guarantee that every YouTube Studio metric is exposed through the API, that every AI client supports every MCP feature, or that use will achieve channel growth, revenue, reach or another commercial or creative outcome. Where digital content or the service does not conform, consumers may be entitled to repair, replacement, price reduction or another remedy provided by law.
17
Liability
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of terms implied by law that cannot be limited, or any other liability that cannot lawfully be limited or excluded.
If you are a consumer
We are responsible for losses you suffer that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable, for business losses arising from consumer use, for loss caused by your breach or unauthorised use, or for loss caused solely by an independent third-party service outside our reasonable control—except to the extent caused by our own breach or failure to use reasonable care and skill. Nothing in this section affects your mandatory consumer rights.
If you are a business user
Subject to liabilities that cannot be limited, neither party is liable for loss of profit, revenue, business, anticipated savings or goodwill, or for indirect or consequential loss, whether arising in contract, tort (including negligence) or otherwise.
Our total aggregate liability arising out of or in connection with the service in any 12-month period will not exceed the greatest of £5,000, the total fees paid or payable under the signed coaching agreement or order form that includes service access for that period, and—if no such fees exist—£1,000.
The exclusions and cap do not apply to your obligation to pay agreed fees, your infringement or misuse of our intellectual property, your breach of confidentiality regarding our non-public materials, or the business-user indemnity in section 18 to the extent it is enforceable. Loss of or corruption to data is not excluded to the extent it results from our failure to use reasonable care and skill in operating the parts of the service under our control; our liability for that loss remains subject to the cap above.
18
Business-user indemnity
If you use the service as a business, you will indemnify Owen Creative against third-party claims, losses and reasonable costs arising from your unlawful use of the service, your unauthorised connection or disclosure of another person’s channel data, or content or instructions you provide that infringe a third party’s rights. This does not apply to the extent a claim was caused by our breach, negligence or wilful misconduct.
19
General terms
Events outside reasonable control
Neither party is liable for delay or failure caused by events beyond its reasonable control, excluding payment obligations. The affected party must take reasonable steps to reduce the impact and resume performance.
Changes to these terms
We may update these terms for changes in law, providers, security or the service. We will publish the revised terms with a new effective date. For a material change adverse to you, we will give at least 30 days’ notice to the account email or, if email is unavailable, by a prominent in-product notice.
If you are a consumer or hold paid, lifetime or coaching-included access and reject a material adverse change that is not required by law or a provider mandate, you may stop using the service and, where you paid fees attributable to remaining access, receive a proportionate refund or the remedy stated in your signed agreement. Continued use after the effective date and notice constitutes acceptance of non-material changes and of a material change you do not reject under this paragraph. Where law requires fresh consent, the change does not bind you without it.
Assignment
You may not transfer your rights or obligations without our written consent. We may transfer ours as part of a reorganisation, financing or sale, provided this does not reduce mandatory consumer protections.
Entire agreement
These terms, the Privacy Notice and any applicable signed order form or coaching agreement form the entire agreement about the service and replace earlier discussions on that subject, subject to the order of documents in section 1. This does not exclude liability for fraud or fraudulent misrepresentation and does not prevent a consumer from relying on statements or rights that law protects.
Severability, waiver and third-party rights
If a provision is unlawful or unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder continues. A delay in enforcing a right is not a waiver. Except where these terms expressly state otherwise, no person other than you and Owen Creative may enforce them under the Contracts (Rights of Third Parties) Act 1999.
Notices
We may send operational or legal notices to the email associated with your account or display them in the service. You may contact the representative who invited you or write to us at the address in section 1.
20
Governing law and courts
These terms and any non-contractual dispute are governed by the law of England and Wales.
If you are a business, the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident in the United Kingdom, you may bring proceedings in the courts of the part of the United Kingdom where you live, and nothing in these terms deprives you of mandatory protections under the law of your habitual residence.
We are not required to and do not currently participate in an alternative dispute resolution scheme. If we cannot resolve your complaint, you may bring proceedings in the courts identified above and, for personal-data matters, complain to the UK Information Commissioner’s Office as described in the Privacy Notice.